1. Introduction

On Cloud Wine (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy & Cookies Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our products.

By using our website, you agree to the terms of this policy.

2. Information We Collect

We may collect the following personal data:

• Name
• Email address
• Phone number
• Shipping and billing address
• Order and payment details (we do not store full card details)
• IP address and device information
• Your browsing activity on our website

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate with you about your orders or enquiries
• Improve our website, products, and services
• Send marketing emails (only if you have opted in)
• Comply with legal and regulatory obligations (including age verification for alcohol sales)

4. Legal Basis for Processing (UK/EU GDPR)

We process your personal data based on:

• Your consent
• The performance of a contract (to fulfil your order)
• Legal obligations (e.g. alcohol age restrictions, tax laws)
• Our legitimate business interests

5. Sharing Your Data

We may share your information with trusted third parties, including:

• Payment providers
• Delivery and courier companies
• Website hosting and IT service providers
• Legal or regulatory authorities (where required)

We only share the information necessary for them to perform their services.

6. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your data, including:

• Secure servers
• Encrypted payment processing
• Limited access to personal data

We keep your data only for as long as necessary for legal or business purposes.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of incorrect data
• Request deletion of your data
• Withdraw consent at any time
• Lodge a complaint with your local data protection authority

To exercise these rights, contact us at:
Email: emily@oncloudwine.co.uk 

8. Cookies Policy

Our website uses cookies to improve your experience.

Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how visitors use our website
• Improve website performance and security

We use the following types of cookies:

Essential cookies
Required for the website to function properly.

Analytics cookies
Help us understand how visitors interact with the website (e.g. using Google Analytics or similar tools).

Marketing cookies
Used to show relevant advertisements and offers (only if you consent).

9. Managing Cookies

You can manage or disable cookies by:

• Adjusting your browser settings
• Using the cookie banner on our website

Please note that disabling cookies may affect how the website functions.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.

12. Contact Us

If you have any questions about this policy or how we handle your data, please contact us:

On Cloud Wine
Email: emily@oncloudwine.co.uk